From the Order Receiving to Project Completion
Application for all companies providing maintenance and repair of any equipment.
The application is based on a database. Contacts, customer detail, and related service orders are stored in this database, including job records done with respectto your processes.
Thanks to the application, you will not lose track of individual service orders and you will have a history of service for each customer.
A comprehensive overview of every order is displayed for a given day or week on the home page. You can filter the necessary data in the application to find out the technicians’ workload, number of orders, number of trips, spare parts balance in stock, etc.
The application is also designed for smartphones or tablets. The field technician can enter everything into the application and generate a service report, which can be signed electronically by the customer on the spot.
Working with the system is fast and intuitive. When you are entering business customers, just enter the company name and the rest of the data will be automatically filled in from the Ares database.
Impress Your Customers
A lot of information can be emailed to your customers automatically by the application. Emails can include warranty expiration notifications, regular device check notifications, and much more.
Your customers can have access to an electronic manual for their device using this application. This access to the manual can be given to the customer, for example, by a QR code.
If the technician is in the field and carries out service at the customer, he can simply generate a service report on the tablet, which the customer signs electronically.